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Privacy Policy

  1. Introduction

    1. We are committed to safeguarding the privacy of our website visitors and service users.
    2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
    3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
    4. In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
  2. Credit

    1. This document was created using a template from SEQ Legal (seqlegal.com).
  3. How we use your personal data

    1. In this Section 3 we have set out:
      1. the general categories of personal data that we may process;
      2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      3. the purposes for which we may process personal data; and
      4. the legal bases of the processing.
    2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
    3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    4. We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    5. We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    6. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    7. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
    8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    9. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
    10. We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    11. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    12. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    13. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    14. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  4. Providing your personal data to others

    1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
    2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  5. Retaining and deleting personal data

    1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Amendments

    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes to this policy by email.
  7. Your rights

    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the payment of a fee (currently fixed at GBP 10); and
      2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    2. We may withhold personal information that you request to the extent permitted by law.
    3. You may instruct us at any time not to process your personal information for marketing purposes.
    4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  8. About cookies

    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  9. Cookies that we use

    1. We use cookies for the following purposes:
      1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
      2. status – we use cookies to help us to determine if you are logged into our website;
      3. personalisation – we use cookies to store information about your preferences and to personalise the website for you;
      4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
      5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
      6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  10. Cookies used by our service providers

    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies/privacy/.
  11. Managing cookies

    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. support.google.com/chrome/answer/95647?hl=en (Chrome);
      2. support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. www.opera.com/help/tutorials/security/cookies/ (Opera);
      4. support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. support.apple.com/kb/PH21411 (Safari); and
      6. privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  12. Our details

    1. This website is owned and operated by H2H Flooring Ltd.
    2. We are registered in England and Wales under registration number 09973949, and our registered office is 49 Larch Drive, Bradford, England, BD6 1DU.
    3. Our principal place of business is 49 Larch Drive, Bradford, England, BD6 1DU.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. using our website contact form;
      3. by telephone, on the contact number published on our website; or
      4. by email, using the email address published on our website.
  13. Data protection officer

    1. Our data protection officer’s contact details are: Philip Stock, H2H Flooring Ltd, 49 Larch Drive, Bradford, England, BD6 1DU.
Google Rating
5.0
Based on 58 reviews
Facebook Rating
4.9
Based on 33 reviews
Google Rating
5.0
Based on 58 reviews
Facebook Rating
4.9
Based on 33 reviews

Over 100 5 Star Reviews

Recently had H2H Flooring refloor my whole apartment including kitchen, bathroom and stairs. I was very happy with the service provided by them and felt confident throughout the process that my 'wants' were being listened to and the best products were chosen for my budget.

I was continuously kept up to date on time frames and felt valued as a customer.
Scott Ingram
Scott Ingram
10:26 04 Nov 20
Very happy with the quality of the service provided by H2H Flooring. From picking the flooring and discussing what materials would be best to laying the carpets and vinyls I felt confident throughout the process that my choices were being listened to.I was particularly happy with the timely updates prior to fitting and during fitting as to what they were waiting for and exact time frames for when flooring will be delivered cut and fitted.Also very helpful in fitting the work around my own issues in completing the legal work on the property and very understanding
Scott Ingram
Scott Ingram
10:18 04 Nov 20
Highly recommend Phil for any flooring needs. His knowledge and attention to detail is perfect. Phil has been to ours doing carpets and LVT a number of times and we will continue using him for the rest of our renovation. We wouldnt use anybody else !
Samantha Dalton
Samantha Dalton
20:06 24 Oct 20
Had a landing area carpeted recently by Phil, would recommend - great service, efficient and thorough installation/clean down, will be using his services again 👍
Joshua Kent
Joshua Kent
19:41 22 Oct 20
Can’t recommend H2H Flooring enough, Phil’s knowledge and expertise in his craft come across immediately. When he first came to measure up and run through options he was completely honest about not replacing what he said was a good carpet that just needed cleaning - I would have quite easily purchased a new one from him. For the other rooms I explained what I needed and Phil went through options and affordability.On the day of the install Phil and Maddie turned up on time and were only too happy to help me juggle furniture across the two rooms being carpeted. The finished result is amazing, the carpet is stunning quality and has been superbly fitted, it has transformed the upstairs of my house. Thank you H2H!
Dawson Radford Solicitors
Dawson Radford Solicitors
09:33 14 Oct 20
5* service, very professional and helpful when choosing our carpet. Very thorough when fitting. Many thanks
Darren
Darren
17:23 09 Oct 20
Fantastic service from H2H flooring, Phil went above and beyond to lay our carpet after SCS had let us down. Highly recommend.
Libby Priestley
Libby Priestley
17:22 09 Oct 20
Recently had my lounge carpeting replaced due to poor fitting standards leading to excessive wear and delamination.

The replacement was done start to finish by H2H with Phil taking me through all options in terms of carpeting and underlay materials at his show room, and turning the job round in a very suitable timeframe.

The install standard is superb and I’m very happy with the results. Would strongly recommended H2H flooring to anyone, experts in the field who put into perspective considerations about flooring that most others in the market wouldn’t even know where to start with.
James Roberts
James Roberts
11:47 15 Sep 20
I found Phil after several phone calls with other companies who wouldn’t take time and the challenge of fitting a sisal carpet which was purchased online.
Phil responded quickly to my message and after assessing the job he explained everything in detail. I wish I had spoken to him before making any decisions about our living room carpet.
He did a great job, very professional and we couldn’t be happier with the end result.
Would absolutely recommend him to anyone.
Agnieszka Raisbeck
Agnieszka Raisbeck
10:31 09 Sep 20
I found Phil after several phone calls with other companies who wouldn’t take time and the challenge of fitting a sisal carpet which was purchased online.Phil responded quickly to my message and after assessing the job he explained everything in detail. I wish I had spoken to him before making any decisions about our living room carpet.He did a great job, very professional and we couldn’t be happier with the end result.Would absolutely recommend him to anyone.
Aga Raisbeck
Aga Raisbeck
10:28 09 Sep 20

Free! home consultation
& measure service

We are based in Bradford but spend much of our time in the surrounding areas such as Harrogate, Leeds and Sheffield.  However, we cover the whole of Yorkshire so please just get in touch.

If you are looking for new vinyl flooring, then please just let us know.  Our MD, Phil, will be happy to come out and see you, provide advice and discuss options.  Our quotes are free, and our work is guaranteed.

H2H Flooring are open for business - COVID safe works in place

We aim to:

  • Fully communicate requirements when we are on site
  • Carry out a full and complete service for our customers
  • Continue our high level of work whilst ensuring the safety of our staff and customers